Shipping Policy & FAQ

Shipping Policy & FAQ

At Leavenly, we ship our pizza dough frozen so it arrives in the same fresh condition it left our kitchen. Every order goes out via express cold shipping and is packed with dry ice to keep your dough frozen in transit.

Shipping at a glance

  • Shipping method: Express cold shipping, packed with dry ice
  • Handling time: 1–2 business days
  • Transit time: 1–2 business days
  • Free shipping: Orders over $100 ship with free express cold shipping

How long will my order take?

Your total delivery time is handling time + transit time, so most orders arrive within 2–4 business days of being placed.

  • Handling time (1–2 business days): the time we need to prepare, pack, and hand your order off to the carrier.
  • Transit time (1–2 business days): the time the carrier takes to get your package to your door once it ships.

Help center

Frequently asked questions

Shipping & Delivery

  • To avoid your dough possibly starting to thaw out, we won't let your package sit in a warehouse over the weekend. If your order would otherwise be in transit across a weekend, we may hold it and ship it at the beginning of the following week instead. This keeps your dough moving and frozen the whole way, rather than stalled in a facility for days.

  • Every order is packed with dry ice inside insulated packaging and sent via express cold shipping. This keeps the dough frozen throughout its short 1–2 day transit.

    1. Open the package right away and move the dough to your freezer.
    2. If you plan to use it within a couple of days, the fridge is fine — otherwise keep it frozen.
    3. Handle any leftover dry ice carefully (see below).

  • Dry ice is frozen carbon dioxide and is safe when handled properly:

    • Don't touch it with bare hands — use gloves or a towel, as it can cause frostbite.
    • Never eat or swallow it.
    • Let it evaporate in a well-ventilated area, away from children and pets. Don't seal it in an airtight container.
    • Don't pour it down the drain or into a toilet.

    By the time your package arrives, some or all of the dry ice may already have evaporated — that's normal and expected.

  • In most cases, yes. Our dough is designed to travel, and short exposure during the final leg of delivery is normal. If the dough is still cold and firm, refreeze or refrigerate it and it will be fine to use.

    If your dough arrives fully thawed, warm, or damaged, please contact us within 12 hours of delivery at support@leavenlydough.com or via the chat button with your order number and a photo, and we'll make it right.

  • We currently ship within the continental United States.

  • Yes. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow it to your door and get it in the freezer as soon as possible

  • Reach us at support@leavenlydough.com and we'll be happy to help.